Mid Weight Project Manager – Client Services

London, United Kingdom (Hybrid)

 

This role is based in London on a hybrid contract (in office Monday, Wednesday, Friday every week).

 

What we do: 

Seymourpowell helps companies plan and create transformative product and brand experiences that people love. We are lucky to work with many of the world’s best loved brands and innovative start-ups. From spaceships and deodorant, to interactive AI experiences and brand activations, we cover pretty much every category you can dream of.

 

What we believe: 

We believe that great design makes things better for people, business and the world.


Client services role

The role of client services is to be trusted partners to both the client and the Seymourpowell creative team. This role is a blend of relationships and delivery.

  • To create, maintain and grow enduring, mutually profitable relationships between Seymourpowell and our client companies.
  • To develop, organise and manage the administrative processes to support the delivery of client projects.


This role is a mix of both account management and project management and requires a basic understanding of PM practices. The role will require travel between the three Seymourpowell office locations (London, Stirling and Newcastle), with future opportunities to also travel abroad.


Mid-Weight Project Manager responsibilities:

 

Account management

  • Client support for key clients, working with the Client Services Directors and other business Directors to manage and support growth of client partnerships. 
  • Embed your relationship with clients so that you become an integral part of their business unit circle – the client proxy – and more importantly, part of their integral strategic design and delivery team, fielding all questions on their business and product strategy.
  • Expand and develop knowledge of our clients’ businesses and their brands, goals, ambitions, opportunities, challenges and maintain an awareness of competitive products and industry trends to continually inform project or product direction and working as part of the SP team to build strategic product, project and programme roadmaps.
  • Lead mid-sized client accounts with the support of the Senior Client Directors.

 

Project management

  • Management of time and third-party cost budgets ensuring recovery of target margin.
  • Liaising with commercial decision makers to validate decisions and judgements.
  • Writing of detailed project plans, SOWs and timelines, ensuring high-quality delivery to agreed brief and deadlines.
  • Management of risks that may arise throughout the project duration.
  • Provide input into product vision and direction for key product capabilities, working closely with the client team to understand business and customer needs to deliver best-in-class user experiences with the appropriate project management framework.
  • Work closely with client teams and Senior Client Directors to develop and then translate roadmaps and briefs into detailed activities and tasks, and work with internal cross-functional team members to execute and deliver to the highest quality.
  • Communicate and liaise with the cross-functional team and on behalf of the team to stakeholders, ensuring alignment on goals and tactics.


Experience, skills & knowledge

  • Experience and proven success in delivering high quality projects in an agency environment, across all channels including digital.
  • Good interpersonal skills to get the best out all teams across the business.
  • Basic project management skills and an understanding of processes and frameworks including waterfall and agile, with the ability to manage multiple projects and work streams – qualifications preferred but not essential.
  • Excellent communication/writing skills and effective at communicating with and presenting to clients and project team.
  • Ability to manage commercial and financial aspects of project delivery.
  • Ability to support development of presentations and input to strategic and creative presentations with credibility and gravitas.
  • Highly organised individual with initiative and ability to provide consistent communication, project status and financial updates internally and externally.
  • A passion for innovation and design.

Mid Weight Project Manager – Client Services

Job description

Mid Weight Project Manager – Client Services

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